Service Level Agreement
Our passion is crafting beautiful software that really helps you get your job done. Our customers are important to us and our goal is that you are happy with our products and all interactions with us.
Response times
When you request support for Admin Automation we will respond on business days within 24 hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.
Business hours
Our business hours are Monday to Friday from 9:00h to 17:00h (5:00pm) in the AET timezone . We are closed on major holidays in New South Wales, Australia.
Support channels
You may request support via the following channels.
Atlassian Community Requests made through open forums such as the Atlassian Community are monitored and responded to only on a best-effort basis
Support includes
Help installing and configuring Admin Automation
Help troubleshooting problems with Admin Automation
Help identifying workarounds
Support is provided in English
Support does not include
Phone support
Product training
Support to customers who don’t hold a valid and current licence or active subscription
Support related to apps other than Admin Automation
Support for Jira or admin.atlassian.com problems or help with configuring admin.atlassian.com in a way that’s unrelated to the use of Admin Automation
Support in any language other than English
Support to customers on a free plan will be limited to a reasonable amount and frequency
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